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Terms & Conditions    |    Refund Policy    |    Privacy Policy

Terms & Conditions

 

As a proprietary hospitality unit, we reserve all the rights to admission & service.

Admission & service may be granted or denied depending upon our policies of operation, especially in the case of our age filter policy of 21-49 years. 

All guests are required by law to provide a proof of identity at the time of check in at the property. The hotel reserves all the rights to make any changes to our policies, tariffs, info manuals and service without any prior notification. All disputes, if any, are liable to be prosecuted by the local/regional jurisdiction. 

We do not hold any responsibility or liability for any mishaps of any third party apps and sites that may be partnering with us.

Our website is hosted and maintained with wix.com  

Our payment gateway partner is Razorpay

 

 

Refund Policy

 

Our refund policy is simple and straightforward. Full refunds are applicable prior to  24 hours of check in date and time. In the case of cancellation during or within the last 24 hours prior check in, there is no refund.

Refunds may be processed through our payment partner Razorpay or directly through Us.

 

Privacy Policy

 

We do not share or sell any of the information that may have been collected while processing forms, bookings & payments via our website www.thesilkrouteretreat.in 

The following information is collected through our website www.thesilkrouteretreat.in

Analytics (Clickstream) Data
Our servers automatically collect and log clickstream data for all visitors to our websites. However we do not share or sell this data to any third party.

Information collected includes

• IP address
• Geographic location
• Date and time each page was visited
• Pages visited
• Web Browser type and version
• Operating System type and version
• Total bytes of data transferred


Analytics data is only used to generate detailed reports and statistics on visitors to our website.

Cookies
As per normally accepted practice, our website may use cookies and other technologies to help us identify the which parts of our websites are preferred by our visitors and how much time they spend there. These are also used to study traffic patterns on our website and determine the effectiveness of our customer communications. The cookies are used to facilitate customer experience and better interaction.

Form Data
Our website contain on-line forms for submitting enquiries for services and for periodic interaction with regard to online discussions. request support or participate in an on-line discussion. We use this data only for the purpose for which it was sought

Information Disclosure
We will not disclose any information obtained through our website to any third party without the express consent of the concerned person. We will use your email address to respond to your requests and communicate directly with you.
We do not provide facilities for the secure transmission of information across the Internet. Website users are cautioned that there are inherent risks transmitting information across the Internet.